SHOP POLICY

Shipping Policy

Free Standard Shipping is available on U.S. orders over $60 (before taxes and discounts).

All orders are processed and shipped within 1–4 business days from the date your order is placed. 

This applies to both Standard and Express shipping methods. Orders are fulfilled through USPS, UPS, or FedEx. Please note that shipping delays may occur on national holidays.

Estimated delivery times (after shipment):

  • United States: 3–7 business days

  • International: 7–10 business days
    (Excludes weekends and holidays)

Customers are responsible for confirming that their shipping address and payment method are accurate and up to date before placing an order.

All sales are final unless stated otherwise. Due to limited inventory, clearance items are final sale, unless damaged during shipping (see our Returns & Refunds Policy).

Tracking

Tracking information will be emailed once your order has been processed and shipped, using the email address provided at checkout.

THE JLX LABEL is not responsible for lost or stolen packages. If your tracking status shows “Delivered” but you have not received your order, please contact the shipping carrier directly.

Returns & Refunds

Returns are accepted within 14 days of confirmed delivery, unless otherwise noted.

Non-returnable items include:

  • Sunglasses

  • Handmade accessories (unless reported as damaged)

  • Clearance items (unless reported as damaged)


Footwear & Handbags

Footwear and handbags may be returned if:

  1. Items are unworn and in original condition
  2. No signs of outside wear, scuffs, tears, dirt, or damage
  3. Original packaging is included

Trying items on is allowed, but customers are responsible for maintaining the item’s condition if desired to return.


Damaged Items During Shipping

If your item arrives damaged, you may choose to:

  1. Exchange for the same item or another item of equal value
    (Sale items are not eligible for exchange)

  2. Request a refund to the original payment method or store credit

 

Important Return Instructions

  1. All returns must include photo proof of damage or defect (if applicable)
  2. Items must be returned in original packaging
  3. Returns must comply fully with this policy to qualify for approval

Your first eligible return is FREE. For any additional eligible returns, customers are responsible for paying for the shipping label, or can request that it be deducted from the approved refund/store credit.

Refunds will be issued to the original payment method or as store credit. Please allow up to 10 business days for refunds to appear on your statement.

Shipping fees are non-refundable, and refunds are issued based on the order subtotal, with or without applied discounts.

All return requests are subject to approval at the discretion of THE JLX LABEL.

Late Deliveries

If your order arrives significantly later than expected, we apologize for the inconvenience. A refund may be issued as store credit or to the original payment method, at our discretion.